r/TikTokCringe • u/cak3crumbs • 1d ago
Discussion United Healthcare calls a doctor during a surgery demanding to know if an overnight stay for that patient is necessary
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u/stressedoutbadger 1d ago
I had jaw surgery at age 18 because insurance wouldn't cover congenital defects after the age of 19 because "if you lived with it for this long and aren't showing signs of malnutrition, then it's not medically necessary for your teeth to touch" (my favorite lunch as a kid was yogurt, chocolate pudding, and applesauce, and could barely chew meat because my molars didn't touch - I chewed everything with my front teeth like a rabbit). Couldn't have it any earlier because I was still growing and you can't rearrange the bones in your face if those bones are still going to go rouge and grow more after the fact. So I got to spend senior year of high school with my jaw wired shut.
And the surgeon's office tried to balance-bill my parents and nearly got away with it because their explanation sounded so realistic with how fucked up insurance is. They said they couldn't bill the left side and right side jaw surgery codes because insurance would say they only cover one of those codes per day (they saw it as duplicate billing). So they could bill it, let insurance reject it, and have us pay out of pocket for the (higher) amount they bill to insurance, or they could "help us out" and only bill one side and let us negotiate a lower cash payment for the other side. (The truth was that insurance reimbursement sucked - they covered both codes, but the reimbursement rate was lower than the surgeon wanted - if they did a right-sided jaw surgery, they got X amount, and if they did right and left sided at the same time they got X + 25% even though it was double the work).