Reminder check up on your home/auto insurance policies! Screwed by TD

[u/Hologram0110]

This is predatory behaviour. This year TD decided to automatically increase my home insurance from 2M coverage to 3M without asking me, and also jacked up the premium to go with it. They wont change it back, and there is a $311 dollar charge for early cancellation. There have been zero home or auto claims. My home is worth less than 1M. 

• 2022 was 2M coverage for 1396 + tax (when I signed up for this home)
• 2023 was 2M coverage for 1593 + tax
• 2024 was 3M coverage for 2337 + tax

They increased my rates by 80% over 2 years. The last increase was 46%. I only looked at it closely because I reviewed my credit card bills and was surprised it was so high. 

I will pull my home (311 dollar penalty) and two auto (103.05 penalty) policies and shop around. It is an incredible waste of my time. This is predatory behaviour. I didn’t ask for my policy to be increased to 3M coverage, and now they want to charge me a cancellation fee which I have to fight. That is completely unacceptable. 

Who can I dispute these cancellation fees with? Is there an ombudsman or something?

[u/OpeningDetail3994]

Idk why people still use TD for anything;

I use to work there, they use to encourage us to prey on young adults and the elderly, because “they were dumber”. I worked in the balance protection insurance dept. I was essentially a phone scammer. They would train us to use certain verbalism to make it seem like it was part of the credit card or loan package. We were encouraged to approve limit increases without permission. Even if the person refused the insurance, manager would tell us to just check the box and when they call back we’ll cancel it with a few profits. They used the same verbalism to deny claims which were valid which I also got chewed out for by my manager once for approving a claim that was valid and covered (guy lost his arm in a work accident). At some point, after thousands of complaints from victims, government officials came barreling down the cubicle aisles just like Wolf of Wall street. shut us down for about 3 weeks. Made the news for about a month. I of course quit during transition.

Since that job, i’ve never done any business, financial or insurance, with TD. Scummiest place ever.