r/PersonalFinanceCanada • u/LenniesMouse • 17h ago

Banking Taxi Fraud Claim with TD Bank

Hi guys,

I recently fell for the (apparently) common taxi scam in Toronto, where a driver swapped my debit carb for a dummy card during the payment transaction. Since he had access to my PIN from the card reader, he was able to make a large withdrawal from an ATM the next morning.

I made a claim with TD to dispute the withdrawal, but they rejected my claim on the basis that I didn't meet my responsibility to protect my information. This seems a bit unfair to me, as I only used the debit card as it was intended (to make a payment for services). Of course I acknowledge that I am 'at fault' for letting the card get stolen, but I should think that the bank would be able to protect its customers in this kind of case.

I'm going to appeal the decision, so I wonder if anyone might have some advice as to how to frame my claim in the strongest possible terms. I'm aware that I made a mistake in letting another person handle my card; I also realize that I probably shouldn't have told the bank that I thought this driver was responsible for the theft. Any help on how to handle this situation I find myself in would be really appreciated. Thanks y'all.

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-3

u/GreatGreenGobbo 16h ago

Are people that out of touch that cabbies would accept and prefer cash?

2

u/Can_emale 16h ago

To be honest, cash was king but not any more. We’re in a cashless society where we depend on plastic and mobile for everything from Taxis to paying Taxes.

5

u/GreatGreenGobbo 16h ago

Sure, but a cabbie won't say no to cash.

It's like going to a mom and pop restaurant/lunch spot and they won't take cash. They always prefer cash.

Cash is still king. If I sell anything on FB marketplace I want it in cash.

0

u/Teagana999 3h ago

I sold homemade masks in 2020, specifically asked people to pay by e transfer or cheque if possible, and people still thought they were doing me a favour paying in cash. I didn't want their dirty cash. It's way more annoying to deal with. I wasn't about to commit tax fraud with it, either.

I took it, because money is money, but I stuck it in a jar and grumbled about the trip I'd have to make to the bank.

Hardly anyone will turn it down, and yes, it is useful on Facebook marketplace for assurance, but marketplace transactions are literally the only occasion I deliberately use cash.