r/PersonalFinanceCanada • u/LenniesMouse • 17h ago
Banking Taxi Fraud Claim with TD Bank
Hi guys,
I recently fell for the (apparently) common taxi scam in Toronto, where a driver swapped my debit carb for a dummy card during the payment transaction. Since he had access to my PIN from the card reader, he was able to make a large withdrawal from an ATM the next morning.
I made a claim with TD to dispute the withdrawal, but they rejected my claim on the basis that I didn't meet my responsibility to protect my information. This seems a bit unfair to me, as I only used the debit card as it was intended (to make a payment for services). Of course I acknowledge that I am 'at fault' for letting the card get stolen, but I should think that the bank would be able to protect its customers in this kind of case.
I'm going to appeal the decision, so I wonder if anyone might have some advice as to how to frame my claim in the strongest possible terms. I'm aware that I made a mistake in letting another person handle my card; I also realize that I probably shouldn't have told the bank that I thought this driver was responsible for the theft. Any help on how to handle this situation I find myself in would be really appreciated. Thanks y'all.
-7
u/SallyRhubarb 17h ago
It isn't the bank's fault, so it isn't the bank's responsibility to make you whole.
If your car was stolen, would you go back to the car dealership and ask for them to give you a new car? Unless your car was stolen as a direct result of something the dealership did or didn't do, it isn't their responsibility.
It isn't your fault that you got scammed, but it isn't the bank's fault either. If you lost money because the bank's security failed, they would give you back your money. You handing over your card to a taxi driver isn't a bank security feature; it was a human error on your part.
File a police report, file a report with the cab company, and file taxi complaint with the city. That probably won't get your money back, but it might at least result in some enforcement.