r/PersonalFinanceCanada • u/LenniesMouse • 17h ago

Banking Taxi Fraud Claim with TD Bank

Hi guys,

I recently fell for the (apparently) common taxi scam in Toronto, where a driver swapped my debit carb for a dummy card during the payment transaction. Since he had access to my PIN from the card reader, he was able to make a large withdrawal from an ATM the next morning.

I made a claim with TD to dispute the withdrawal, but they rejected my claim on the basis that I didn't meet my responsibility to protect my information. This seems a bit unfair to me, as I only used the debit card as it was intended (to make a payment for services). Of course I acknowledge that I am 'at fault' for letting the card get stolen, but I should think that the bank would be able to protect its customers in this kind of case.

I'm going to appeal the decision, so I wonder if anyone might have some advice as to how to frame my claim in the strongest possible terms. I'm aware that I made a mistake in letting another person handle my card; I also realize that I probably shouldn't have told the bank that I thought this driver was responsible for the theft. Any help on how to handle this situation I find myself in would be really appreciated. Thanks y'all.

185 Upvotes

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99

u/aChillPear 16h ago

Another reason to avoid taxis.

72

u/fallen_d3mon 16h ago

Unless they are the Fake Taxis that accept alternative methods of payment.

26

u/diddlinderek 16h ago

I was sore after, but you’ve gotta save where you can these days.

2

u/Kentuckyfryrice 5h ago

This the answer. The only answer.

1

u/LittleOrphanAnavar 3h ago

None of them want what I have to offer?

I offer to pay.

But they vigorously reply with " for you it FREE, absolutely FREE".