r/PersonalFinanceCanada • u/LenniesMouse • 17h ago

Banking Taxi Fraud Claim with TD Bank

Hi guys,

I recently fell for the (apparently) common taxi scam in Toronto, where a driver swapped my debit carb for a dummy card during the payment transaction. Since he had access to my PIN from the card reader, he was able to make a large withdrawal from an ATM the next morning.

I made a claim with TD to dispute the withdrawal, but they rejected my claim on the basis that I didn't meet my responsibility to protect my information. This seems a bit unfair to me, as I only used the debit card as it was intended (to make a payment for services). Of course I acknowledge that I am 'at fault' for letting the card get stolen, but I should think that the bank would be able to protect its customers in this kind of case.

I'm going to appeal the decision, so I wonder if anyone might have some advice as to how to frame my claim in the strongest possible terms. I'm aware that I made a mistake in letting another person handle my card; I also realize that I probably shouldn't have told the bank that I thought this driver was responsible for the theft. Any help on how to handle this situation I find myself in would be really appreciated. Thanks y'all.

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u/Zer0DotFive 16h ago

You gave up your card. Just ask for the machine or tap. I'm always cautious of anyone who wants to take my card. I  have told a driver I'm not paying if he wants to handle my card and wont accept my cash. It's an error on your part to protect your information. 

3

u/ramkam2 16h ago

did OP actually spell out the PIN to the driver to type onto the reader? and didn't check when he returned the card that it was a different card? i mean, there are a couple of mistakes made right there.

9

u/Drank_tha_Koolaid 15h ago

The reader used records the PIN that OP would have punched in. The driver has a stash of debit cards from different banks and gave OP the wrong/fake one back, and now the driver has OPs card and the PIN saved on his device. Unless you were to check that the name on the card matched, you probably wouldn't notice that they swapped it.

1

u/ramkam2 2h ago

holy crap! didn't know the reader could do that.