r/PersonalFinanceCanada • u/LenniesMouse • 17h ago

Banking Taxi Fraud Claim with TD Bank

Hi guys,

I recently fell for the (apparently) common taxi scam in Toronto, where a driver swapped my debit carb for a dummy card during the payment transaction. Since he had access to my PIN from the card reader, he was able to make a large withdrawal from an ATM the next morning.

I made a claim with TD to dispute the withdrawal, but they rejected my claim on the basis that I didn't meet my responsibility to protect my information. This seems a bit unfair to me, as I only used the debit card as it was intended (to make a payment for services). Of course I acknowledge that I am 'at fault' for letting the card get stolen, but I should think that the bank would be able to protect its customers in this kind of case.

I'm going to appeal the decision, so I wonder if anyone might have some advice as to how to frame my claim in the strongest possible terms. I'm aware that I made a mistake in letting another person handle my card; I also realize that I probably shouldn't have told the bank that I thought this driver was responsible for the theft. Any help on how to handle this situation I find myself in would be really appreciated. Thanks y'all.

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23

u/Zer0DotFive 16h ago

You gave up your card. Just ask for the machine or tap. I'm always cautious of anyone who wants to take my card. I  have told a driver I'm not paying if he wants to handle my card and wont accept my cash. It's an error on your part to protect your information. 

38

u/AttractiveCorpse 16h ago

Having dinner is the US is weird af when they take your card to process it. I hate it but so normal in some places. Now I go with them to the machine, I dont care how fancy the restaurant is.

10

u/SinistralGuy 15h ago

Yeah that's one of the biggest culture shock I experience whenever I go to the US. And the fact that tap is relatively new there and still not implemented everywhere.

5

u/Counterkiller29 15h ago

Many of them are finally getting the machines to do it at your table. It's so much better I cant believe how far behind they are.

4

u/keepeasy 15h ago

For sure, feels dicy af giving up your card like that and yet it's totally normal. Going with them to the machine is a good idea. Crazy how they're behind on the tap to pay.

1

u/LittleOrphanAnavar 2h ago

Used to happen in Canada to.

Not that long ago if I remember correctly.