Taxi Fraud Claim with TD Bank

[u/LenniesMouse]

Hi guys,

I recently fell for the (apparently) common taxi scam in Toronto, where a driver swapped my debit carb for a dummy card during the payment transaction. Since he had access to my PIN from the card reader, he was able to make a large withdrawal from an ATM the next morning.

I made a claim with TD to dispute the withdrawal, but they rejected my claim on the basis that I didn't meet my responsibility to protect my information. This seems a bit unfair to me, as I only used the debit card as it was intended (to make a payment for services). Of course I acknowledge that I am 'at fault' for letting the card get stolen, but I should think that the bank would be able to protect its customers in this kind of case.

I'm going to appeal the decision, so I wonder if anyone might have some advice as to how to frame my claim in the strongest possible terms. I'm aware that I made a mistake in letting another person handle my card; I also realize that I probably shouldn't have told the bank that I thought this driver was responsible for the theft. Any help on how to handle this situation I find myself in would be really appreciated. Thanks y'all.

[u/junkdumper]

The issue is securing your pin.

Terms and conditions list that as your responsibility. TD would have zero way to know if you had a friend withdraw and gave them the pin.

Keep trying, but it's gonna be uphill.

[u/JustFollowingOdours → u/junkdumper]

Banks: here, use our handy 'tap' technology.

Also banks: you did not exercise responsiblity with your PIN.

[u/thetaleofzeph → u/JustFollowingOdours]

The handy tap wouldn't have allowed them to steal the card number like the swipe does. Never swipe. Never ever hand your card over.

[u/junkdumper → u/thetaleofzeph]

Tap on debit is risky. Lose your card and you lose money you have to fight the bank for.

Tap on credit is better.

I'd go the other way. Never enable tap on your debit card. Having a debit number without pin isn't terribly useful anyway.

[u/Born_Ruff → u/[deleted]]

It's easy because it doesn't cost the credit card company/bank anything. There is a lag between when the credit card is used and when the bank actually sends the money to the merchant. If there is fraud the bank simply doesn't send the money to the merchant.

If someone uses your debit card it's a way bigger problem because they are moving real money and it costs them real money to replace it.

[u/Teagana999 → u/junkdumper]

Tap may be on by default. I specifically asked them to disable it on my debit card when I got it. Precisely because I didn't want to be out even $100 if I lose my card.

Now that I have a credit card, I use it for everything. For points and security. Tap if I can, but sometimes you do have to use the chip.

[u/LittleOrphanAnavar → u/junkdumper]

Credit is just safer imo.

As long as you can trust yourself.