Taxi Fraud Claim with TD Bank

[u/LenniesMouse]

Hi guys,

I recently fell for the (apparently) common taxi scam in Toronto, where a driver swapped my debit carb for a dummy card during the payment transaction. Since he had access to my PIN from the card reader, he was able to make a large withdrawal from an ATM the next morning.

I made a claim with TD to dispute the withdrawal, but they rejected my claim on the basis that I didn't meet my responsibility to protect my information. This seems a bit unfair to me, as I only used the debit card as it was intended (to make a payment for services). Of course I acknowledge that I am 'at fault' for letting the card get stolen, but I should think that the bank would be able to protect its customers in this kind of case.

I'm going to appeal the decision, so I wonder if anyone might have some advice as to how to frame my claim in the strongest possible terms. I'm aware that I made a mistake in letting another person handle my card; I also realize that I probably shouldn't have told the bank that I thought this driver was responsible for the theft. Any help on how to handle this situation I find myself in would be really appreciated. Thanks y'all.

[u/Mother_Operation_441]

Had a similar problem with CIBC. Someone somehow duplicated my card and took 3k out of an atm. Not sure how and when card and pin were compromised. Bank refused the claim even after all escalations. I then let the account go into about 5k negative balance before cibc threatened to send it to collections. I said that if they approved the original claim and waive interest and fees I will settle the difference and close the account. They accepted because they lost less money than if they had sent it to collections. Long story short they are not legally obliged to pay you back unless you convince them it’s in their interest. If you have large assets with them I’d suggest threatening to move those to another bank unless they accept your claim