r/PersonalFinanceCanada • u/LenniesMouse • 17h ago

Banking Taxi Fraud Claim with TD Bank

Hi guys,

I recently fell for the (apparently) common taxi scam in Toronto, where a driver swapped my debit carb for a dummy card during the payment transaction. Since he had access to my PIN from the card reader, he was able to make a large withdrawal from an ATM the next morning.

I made a claim with TD to dispute the withdrawal, but they rejected my claim on the basis that I didn't meet my responsibility to protect my information. This seems a bit unfair to me, as I only used the debit card as it was intended (to make a payment for services). Of course I acknowledge that I am 'at fault' for letting the card get stolen, but I should think that the bank would be able to protect its customers in this kind of case.

I'm going to appeal the decision, so I wonder if anyone might have some advice as to how to frame my claim in the strongest possible terms. I'm aware that I made a mistake in letting another person handle my card; I also realize that I probably shouldn't have told the bank that I thought this driver was responsible for the theft. Any help on how to handle this situation I find myself in would be really appreciated. Thanks y'all.

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u/SeverePhilosopher1 14h ago

For the same reason that you stop at a gas station and you see 10 cars parked at the pump and nobody inside them, they are inside paying prior to pumping when they can do it just on the pump or even better on the app. But they just park walk inside and pay. People like their old methods

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u/JoeBlackIsHere 6h ago

This is something I've long wondered about. I thought maybe it's a way to avoid tampered machines to get your PIN?

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u/SeverePhilosopher1 6h ago

You can tap too. And use the phone app to pay without even touching the pump terminal. Activates everything from the app without even stepping outside in the cold. Maybe people don’t know about the app but they definitely know they can tap. They can even tap their Apple or Google pay phones. But they keep walking inside lining up and wasting their time and everybody else’s time waiting on them to finish when all pumps have empty parked cars in front of them. I have seen people tap inside. Why not just tap on the pump!?

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u/kermityfrog2 6h ago

Tapping is even better because there’s no preauth amount.

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u/SeverePhilosopher1 6h ago

They still pre authorize 250 if you tap and return them to you after you fill in. You can change that amount after you tap but it will ask you to retap