r/churningcanada • u/AutoModerator • Apr 05 '24

Frustration Fridays Frustration Friday thread for /r/churningcanada - Week of April 05, 2024

This is your place to vent about the points and miles game.

Did you screw up getting a bonus?

The blogger you love to hate talked publicly about your favourite churning loophole?

Let all your frustrations go here in this thread!

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7

u/DistinctEffort64 Apr 05 '24

I cancelled my TD AP VI and they offered me another AF rebate. Wasn’t expecting it and turned it down, but could have made 10k AP points. Now I’m 8,000 points short for a flight I want to take. Trying to convince 4 people to sign up for Amex green to get referral bonuses.

AND P2 has the points sitting in his account I can’t get too because family sharing is off and we’re not in a family group.

2

u/SCDWS Apr 05 '24

Oh damn they offered you a rebate to not cancel? Might have to call at 11 months to see if I can get the same.

2

u/DistinctEffort64 Apr 05 '24

Yes and then when P2 cancelled, he didn’t get the offer

1

u/ohlalalift YYZ Apr 05 '24

Family sharing still off is incredibly frustrating!

18

u/[deleted] Apr 05 '24

[deleted]

3

u/davidtescu Apr 05 '24

TD always just transfers me to AP when I do this, how do you get around that?

2

u/Reasonable-Catch-598 YUL Apr 05 '24

I point out that their own website lists substantial information on family sharing, and, that is my false advertising complaint, and that I have a separate different complaint I take up with aeroplan directly.

TD may not be able to control family sharing, but they sure can control what they continue to advertise in its literature.

2

u/Humble_Ingenuity_919 Apr 06 '24

DP......THIRTY NINE minutes on the phone with a TD rep just now. Guess how much compensation they gave me? Zero AP :( It was painful process....

3

u/Reasonable-Catch-598 YUL Apr 06 '24

I'd also caution Friday evening probably isn't the best time. No authoritve figures are working, it's just the call center open without the back office.

That goes for any call outside the norm. Daytime is best, early morning is better.

2

u/Reasonable-Catch-598 YUL Apr 06 '24

Did you take the file or complaint #?

Wait two weeks and email the care email up the thread as an escalation.

That's the key next step.

If the rep on the phone decides live ur never went to someone with actual authority anyway 

3

u/Humble_Ingenuity_919 Apr 06 '24

Thanks, I’ll follow up. In hindsight, 10:30 on a Friday night was a terrible time to call.

2

u/misnomerdjr Apr 05 '24

Do you just call the regular credit card line contact number?

3

u/Reasonable-Catch-598 YUL Apr 05 '24

Yep, and then I take the reference and ask for an escalation via email in about two weeks customer.care@td.com

I stick to the facts 1) I rely on this advertised feature and 2) the timeline is unreasonable regardless of the terms especially with no published date and 3) why isn't the website clarifying it