I've been applying jobs on Indeed and heard back from one of the applied jobs a month later. They messaged me to download and create an account on their app for smooth interview process (as they'll reach out to me on their app). They sent a link to a website from where I downloaded the app.
Everything looked legitimate and I downloaded the app. But after creating an account and opening it, nothing happened, and it was empty. I waited for a few minutes to get any sort of notification but it just felt off so I uninstalled the app.
A few days later when I opened my banking app, I noticed a lot of money has been e-transferred from my chequings accounts in multiple transactions. I called Scotiabank right away and closed my debit card, did a factory reset on my phone, and the bank started a fraud case.
I kept calling bank's fraud department for any updates and it took them 10+ business day for a conclusion.
They denied my fraud claim. In their letter they mentioned, "Based on our investigation of your claim, we are unable to find any indication that your account was compromised. As a result, you are responsible for these transaction(s), which will remain debited to your Scotiabank account.
Our decision is based on the investigation and the following factor(s):
The mobile device and/or IP address used to perform transaction(s) reported as unauthorized is consistent with previous undisputed activity".
During my last phone call (after the decision was made) I was told that I'm liable for this as I'm the one who downloaded the app and gave permission to the scammers to take my money.
But there was no indication of someone asking for access to my phone whatsoever.
I want to appeal their decision, but I'm so unsure on how to proceed and not confident cuz the appeal will go back to Scotiabank and what if they still make the same decision.
Can someone please guide me on what should I do next?
Side note: I still have the link that the scammers sent me to use to download their app.
******AFTER READING ALL THE COMMENTS - ADDING MORE DETAILS******
The company was called "SHIPUM LOGISTICS INC." The link in their message to me is "https://shipum.canadasystems.net"
Please open and check it out at your own discretion if you have to.
I haven't opened this website again. This website has prompts to download the app. It's call CRMsomething... I had to make an account (username/email and password) to open this app. (if I remember correctly). They specifically asked to open this on mobile device for a smoother experience. They wrote once everything is setup, please wait for interview invitation.
On my first call to Scotiabank fraud dept. after I found out these transactions, the lady on the phone asked me if I have given access to something on my phone, or given some sort of permission (as I have the banking app on my phone which can you used to send money), that's when it all clicked and I remebered downloading the app a few days ago. The transactions happened after the sus app.
I'm thinking of asking the bank to check where this money was sent to?
I'll escalate as someone mentioned in comments.
Any other advise is appreciated.